At Car Needs, we prioritize customer satisfaction. Our refund policy is designed to ensure fairness and transparency.
Eligibility for Refunds:
Inaccurate Data: Refunds are applicable if the report contains inaccuracies. Evidence must be provided, and refunds will be processed within 3-5 working days.
Non-Receipt of Reports: If your report is not delivered, notify us immediately for a refund.
Overcharging: Refunds will be provided for any overcharged amounts.
Internal Errors: Technical issues such as duplicate charges or empty reports qualify for refunds.
Non-Refundable Cases:
Refunds will not be issued if the data in the report is accurate. Complaints not meeting the listed conditions will not qualify for refunds.
How to Request a Refund:
To request a refund, contact us via:
Email:info@carneeds.co.uk
Live Chat: Available on our website
Refunds are processed using the original payment method within 3 business days.
Chargebacks:
Initiating a chargeback without prior communication may cause delays. We encourage customers to contact us directly to resolve issues promptly.
